FTC Announces Top National Consumer Complaints for 2013


Commission’s Annual Report Shows Identity Theft Continues to Top List of Complaints; American Consumers Report Losing Over $1.6 Billion to Fraud Overall

For Release February 27, 2014

Identity theft continues to top the Federal Trade Commission’s national ranking of consumer complaints, and American consumers reported losing over $1.6 billion to fraud overall in 2013, according to the FTC’s annual report on consumer complaints released today.
“Americans of all ages are vulnerable to identity theft, and it remains the most common consumer complaint to the Commission,” said Jessica Rich, director, Bureau of Consumer Protection. “We urge consumers to visit FTC.gov/idtheft for tips to prevent and mitigate the damage from identity theft.”
The Commission received more than two million complaints overall, as reported in the agency’s Consumer Sentinel Network Data Book 2013, of which 290,056, or 14 percent, were identity theft related. Thirty percent of these incidents were tax- or wage-related, which continues to be the largest category within identity theft complaints.
The highest reported age group for identity theft is 20-29, with 20 percent of complaints. Rich says that educating consumers on this topic is a top priority for the agency. Some of the FTC resources include Signs of Identity Theft, Immediate Steps to Repair Identity Theft, and How to Keep Your Personal Information Secure.
Of the more than 1.1 million fraud complaints (classified separately from identity theft) the Commission received, 61 percent of consumers reported an amount of money they had paid, which collectively added up to more than $1.6 billion.
The top 10 complaint categories include:
Category
Number of Complaints
Percentages
 Identity Theft
 290,056
 14%
 Debt Collection
 204,644
 10%
 Banks and Lenders
 152,707
   7%
 Imposter Scams
 121,720
   6%
 Telephone and Mobile Services
 116,261
   6%
 Prizes, Sweepstakes, and Lotteries
 89,944
   4%
 Auto Related Complaints
 82,701
   4%
 Shop-at-Home and Catalog Sales
 66,024
   3%
 Television and Electronic Media
 53,087
   3%
 Advance Payment for Credit Services
 50,422
   2%
The report details national data, as well as a state-by-state accounting of top complaint categories and a listing of the metropolitan areas that generated the most complaints. This includes the top 50 metropolitan areas for both fraud complaints and identity theft complaints. Florida is the state with the highest per capita rate of reported identity theft and fraud complaints, followed by Georgia and California for identity theft complaints, and Nevada and Georgia for fraud and other complaints.
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Download the Consumer Sentinel Network Data Book 2013(104 pp)

Download the National Do Not Call Registry Data Book FY 2013 (22pp)

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